Bought a Vehicle on Finance that's Developed a Fault?

If your finance company are not willing to assist then We Can Help

If you have purchased a vehicle on finance and it develops a fault within a certain amount of time you have legal rights. In the event of a fault your first contact would naturally be to the motor dealer or vendor from which you purchased the vehicle, or if there is a warranty in place then you would contact the warranty company. In the event that you are unsuccessful with either of these then you can, in many cases pursue the finance company for assistance. Finance companies will very rarely inform you that they have any obligation towards you in the event of a fault developing. However, this is not the case and depending on the type of finance agreement the finance company can be jointly liable.

Know your rights

We have a very high success rate in resolving claims associated with finance companies and in many cases they have, after our intervention, instructed the supplying dealer to rectify the faults at no expense to the customer. In other cases, we have succeeded in the finance company paying for repairs and we have even had cases whereby the finance company have taken the vehicle back and refunded the customer in full.

We specialise in dealing with insurers

The rights are also very similar if you have paid either all or part of the purchase using a credit card. The credit card issuer is jointly liable for the sale of the vehicle. In simple terms, if you buy a vehicle using a credit card or on a finance agreement, it is as if they have sold it to you themselves, therefore they are liable.

If you have a problem with your vehicle and it’s on finance we can help. Fill in the enquiry form now and we will contact you for a completely free initial consultation.

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